FAQ

MirageID Pricing Overview

MirageID offers a pricing model that includes both flexible daily billing and a discounted monthly commitment option. This structure allows you to choose between pay-as-you-go usage or reduced pricin…

Remove locally stored Identity data

This article discusses how to remove all data stored by an Identity from your local computer. MirageID Identities store a variety of information on your local computer, both for regular "running" purposes, and to ensure that remotely synced data can be locally cached. To remove all data stored by an Identity from your local computer, follow these steps.Note! This will only remove locally stored data. Data that is synced between Identities such as bookmarks and similar will re-sync once the Identity is opened again 1. In the Identity, go to Settings, Privacy, and click on Clear browsing data. 2. In the Clear Browsing Data dialog box, tick on the option you want to clear and click CLEAR NOW. There are three options:Clear Cookies and Local Storage: Removes stored settings, preferences, and session data. Clear History: Deletes your browser history. Clear All Identity Data From Local Filesystem: Clears all Identity-related information from the local filesystem. This will immediately close and re-open the Identity. Caution! - cannot be undone!

Determining your version of MirageID

how to tell what version of mirageID you are runningThere are two locations where the version can be found:On the settings page under “About Mirage ID”On the login screen when you first log in:Note that there are a bunch of components of the version. We usually only need the first part - “3.2.0” in the examples above.

How many users can share an Identity?

discussion of multiple users sharing an identityUnlike Virtual Private Servers (VPS), as many users as you like can use the same Identity at the same time without interfering with each others activities. Please note though, that while there is no technical limit to the number of users sharing an Identity, our different plan types do impact the number of concurrent users. For details on the different plan types, please see our pricing page here.

Do you support Chrome Plugins?

discussion of chrome plugin supportSoon! Plugins interact with your browser and internet traffic in a variety of ways, and can easily compromise the isolation that MirageID provides. However, we are currently working on this, and will have a secure solution available soon. In the meantime, we are building a list of plugins that our customers use, and will review and add those where possible. The current list of plugins that we are scheduled to review (not in order) is:Helium 10AMZ ScoutKeepaCamel camelJungle ScoutGoogle TranslateHowManyFBA CalculatorRevSellerLabel ResizerInterested in a plugin that’s not in the list above? Click the chat bubble down below and let us know!

Do my Identities keep their same IP Addresses?

information about identity ip addressesYes. For Standard Identities you will keep the same IP Address for a long period of time - typically 5-6 months. We do change the IP Addresses associated with Identities periodically, since this matches the behavior that is expected from regular home and office computers connected to the internet.

Can I configure MirageID so only specific employees can access specific Identities?

using employee permissions to restrict access to identitiesYes! MirageID includes a full suite of user management tools that allow you to apply fine-grained access controls to all of your Identities and Users.