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Advanced Features

How to use some of the more advanced features of MirageID

Password Manager: Two Factor Authentication (2FA)

This article describes how to use the 2fa function built into the MirageID password manager.The MirageID Password Manager includes support for sharing 2fa (Two Factor Authentication) codes. This is useful when a website that you store the password for in the Password Manager, also requires a 2FA code to sign in. Note that we only support 2FA codes for use with an "Authenticator App" (sometimes referred to as "Google Authenticator"). We do not currently support phone-based 2FA code sharing inside our Password Manager. Everyone is familiar with phone-based 2FA - the process used by banks and many websites to verify their customers Identity and reduce fraud. In phone-based 2FA, you supply the bank or website with your phone number, which they verify. Then, when you want to log in to their website, they send a unique 6-digit value to that verified phone number to ensure that it's actually you logging in. This gives the bank a second "factor" of authentication to ensuring that the person logging in is actually their customer. Not only does that person know the correct password, but that person also has control of a device (the phone), that is known to belong to their customer. However, there are several other ways that websites support to provide a second "factor" of authentication. One other way is by using an "Authenticator App" (sometimes referred to as the "Google Authenticator App"). When you set up an Authenticator App for a website, that website gives you a secret key - a unique code that it shares only with you. The Authenticator App uses this key to create new codes that only work for a short time.Whenever you log in, the website asks for this code to confirm that it’s really you. Since only you and the website know the secret key, the code from your phone proves you’re the one trying to log in, thereby providing a second "factor" of authentication. MirageID has an "Authenticator App" built into our Password Manager, that allows you to share 2FA codes with the users of that Identity. In order to use our Password Manager to share 2FA codes, you will first need to add the secret key provided by the website into the Password Manager:First create an entry for the website in the password manager by adding a password for the website. This will create an entry in our password manager.Once the entry has been created, click on the down arrow on the right side of the entry to expand the options:Click on the "Setup 2FA" button: Paste in the 2fa key that you received from the website.Click "Save"You will see the the 2FA Code for that website. You will typically need to paste this code into the website in order to complete 2FA setup.To use a 2FA code provided by the Password Manager, click on the icon in the Password Manager entry. This will copy the 2FA code to your clipboard for you to paste into the 2FA code form on the website you are logging into. Each website has a different procedure for setting up 2FA and getting the secret key. We provide some examples for popular websites below: SellercentralMore Coming Soon

Fully Uninstall MirageID

MirageID Identities store a variety of information on your local computer for a variety of purposes, some of this data can be left even after a regular uninstall. To remove all data stored by an Identity from your local computer, follow these steps. Go to the search bar at the bottom of your desktop and type %LOCALAPPDATA% (exactly as formatting including capitalization) and hit enterNavigate to the Programs/mirage-id FolderRun the Uninstall Mirage ID ProgramThen go back up to the Programs folder and remove the mirage-id folder if it still existsGo back to the search bar at the bottom of the page and type %APPDATA% (again, exactly as formatted including capitalization) and hit enterRemove the mirage-id folderYou are completely uninstalled Navigate to the Applications folder on your computer.Find the Mirage ID.app application, and move it to the trashThen:Open any Finder window and type CMD+Shift+G. You will see a navigation window openPaste this string into the navigation window: ~/Library/Application SupportDelete the folder mirage-idYou are completely uninstalled

3rd Party Filters

How to use MirageID with 3rd party filtersMirageID support is not able to grant access to websites blocked by 3rd-party filters. Please use the MirageID in-browser tools to request access to a blocked site, or contact your Filter company directly. MirageID now supports the following 3rd party filters: MeshimerGentech Additional filters will be supported soon!Currently MirageIDs support of 3rd party web filters is limited to "whitelist" style support. This means that you can choose which websites to allow, and which to block, however, you will not be able to block specific elements or images on websites that are allowed. Filter support is enabled on a per-Identity basis. This allows you to choose which Identities will be filtered and allowed to be used on filtered computers, and which Identities will not be filtered and not allowed to run on filtered computers. There are two steps required in order to use MirageID on a computer with a web filter installed. Broadly these are:Download the version of the MirageID browser that is compatible with your web filterEnable the filter integration for the Identities you want to use on the computer with the web filter. These are explained further below. You can install more than one version of MirageID on the same computer at the same time if needed. Each web filter that we support requires a specific "compatible" version of our browser. To download the correct version:Go to https://mirageid.com/downloadSelect the link to go to the filter supported download page:Select the version of the browser compatible with your Filter and operating system: Instructions for enabling and using 3rd party filters are specific to each filter. Please continue below on the page specific to your filter. Meshimer

Using the MirageID Browser with the Gentech Web Filter

How to enable and use the MirageID browser with the Gentech web filter MirageID support is not able to grant access to websites blocked by 3rd-party filters. Please use the MirageID in-browser tools to request access to a blocked site, or contact your Filter company directly.This article assumes you have installed the version of MirageID that is compatible with the Gentech web filter. If you have not yet done that please follow the instructions here. In order to use an Identity with the Gentech-compatible MirageID Browser, you will first need to enable the Gentech whitelist for that Identity: Navigate to account.mirageid.com in any web browser, and click the ⚙️ Icon on the Identity card for the Identity you want to enableClick on the "Show Advanced options" dropdownSelect the "Whitelist filters" option:Then Check the "Gentech Filter" box:In the prompt, enter your Gentech user name and password and click Submit:Click save at the bottom of the Identity cardThe Gentech Whitelist will automatically populate with a set of websites provided by GentechNOTE: This list is not directly editable from within MirageID. Please see below for how to add items to this whitelist. The Gentech whitelist is not directly editable by MirageID users. Instead, you will need to request an addition from Gentech. This can be done from within the MirageID web browser:In the MirageID web browser, navigate to a site that is blockedClick the "Request access..." Button at the bottomFrom here there are two paths depending on your MirageID access level:If you are the administrator user on the MirageID account: a request will be sent to Gentech to allow that website, and you will receive a confirmation email when the site has been allowed.If you are a child user on the MirageID account: An email will be sent to the administrator of your account.If the administrator approves this request (clicks the approve button), a request will be sent to Gentech to allow that website. You will receive a confirmation email when the site has been allowed.

Whitelist Filter

How to use the MirageID whitelist feature to filter out specific websitesThe MirageID Secure Browser has a built-in Whitelist filter so you can ensure that your Identities are only used for pre-approved websites. Whitelists are configured on a per-Identity basis, and each Identity can have its own Whitelist or none at all. By default, Whitelist filtering is off, and any website can be visited using the Browser. To enable the Whitelist filter for an Identity, navigate to the Account Management Portal and log in.Then choose the Identity for which you want to add a Whitelist filter, and click the Gear Icon in the top corner. Enable the “Allow only a specified list of websites” slider, and click “Save”.Note that at this point there are no websites added to the Whitelist, and the Browser will block all sites. To add allowed websites to the Whitelist, add them to the “Allowed Websites” field on the Identity card in the Account Management Portal and click “Save”: When one of your users attempts to access a website that is not on the Whitelist, they will see a page indicating that the site has been blocked. The user can request access directly from that page, and an administrative user on your account will receive an email with a link to add that site to the Whitelist for that Identity.

Manually Remove Stored Identity Data

How to remove stored identity data when you cannot open your IdentityThere may be times when you want to remove locally stored Identity data, but cannot open the Identity associated with that data. This may be due to a request from support or just to remove excess data from your computer. To do this, follow these instructions. Get the ID of the Identity you are trying to remove. To do this:In any webrowser, navigate to https://account.mirageid.com and login with your username and password.Select the Identities option in the sidebar: In your list of Identities, click on the Gear icon for the Identity in question:Look at the url bar in your browser. It will contain a string similar to: https://account.mirageid.com/identities#modal=edit&identity=-Lwef2323faaaewvThe last part of that string, after the &identity= is the ID of your Identity. In the case above: -Lwef2323faaaewv (Identity IDs always start with a hyphen)Continue below with the instructions for your computer type. From within a Finder window on your computer, type Cmd+Shift+GIn the dialog that pops up, type ~/Library/Application Support/mirage-id and hit Return:Remove the folder named with your Identity IDGo to the search bar at the bottom of the window and type %APPDATA% ( exactly as formatted including capitalization) and hit enterNavigate to the mirage-id folderRemove the folder named with your Identity ID

Using the MirageID Browser with the Meshimer Web Filter

How to enable and use the MirageID browser with the Meshimer web filterMirageID support is not able to grant access to websites blocked by 3rd-party filters. Please use the MirageID in-browser tools to request access to a blocked site, or contact your Filter company directly. This article assumes you have installed the version of MirageID that is compatible with the Meshimer web filter. If you have not yet done that please follow the instructions here. In order to use an Identity with the Meshimer-campatible MirageID Browser, you will first need to enable the Meshimer whitelist for that Identity: Navigate to account.mirageid.com in any web browser, and click the ⚙️ Icon on the Identity card for the Identity you want to enableSelect the "Meshimer Filter" option under the "Whitelist Filters" section Add your *Meshimer* account email in the "Meshimer user Email" field. Click save at the bottom of the Identity cardThe Meshimer Whitelist will automatically populate with a set of websites provided by MeshimerNOTE: This list is not directly editable from within MirageID. Please see below for how to add items to this whitelist. The Meshimer whitelist is not directly editable by MirageID users. Instead, you will need to request an addition from Meshimer. This can be done from within the MirageID web browser:In the MirageID web browser, navigate to a site that is blockedClick the "Request access..." Button at the bottomFrom here there are two paths depending on your MirageID access level:If you are the administrator user on the MirageID account: a request will be sent to Meshimer to allow that website, and you will receive a confirmation email when the site has been allowed.If you are a child user on the MirageID account: An email will be sent to the administrator of your account. If the administrator approves this request (clicks the approve button), a request will be sent to Meshimer to allow that website. You will receive a confirmation email when the site has been allowed.

Reset a child-users passwords

This article explains how to reset passwords for you child users so that they retain access to their bookmarks.The admin user on an account can reset the password for a child user. In order to do this follow these steps: Log into your admin account at https://account.mirageid.comClick on the "Users" tab, and then select the user you want to reset from the list:Then click on the reset password button for that user:You will be asked to confirm, and then be prompted for *your* admin login:Enter your admin password, and the user will receive a password reset email. Note that that email will contain a temporary 1-time user password, and they will need to reset their password again after they log in.

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